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Sales: 01276 471414

Delivery Information

Same Day Dispatch:
Orders are usually dispatched within 48 hours (weekdays and not holidays).

First Class delivery usually takes 1 - 2 days but can be longer on occasion. In most instances orders are received within 5 days. If your order is urgent then please choose the 'Next Day' option in the checkout process.

Please note, that Royal Mail do not consider a delivery mislaid until 15 days have expired after shipping. Delivery can be to a home or work address, whichever is most convenient.

Next Working Day Delivery (Exceptions):
Next Working Day delivery for most items costs £8.50 but some bulky products may have their own shipping charges. Please note that 'Next Working Day' delivery is not available on a UK public bank holiday. An order that is placed the day before a public bank holiday will not arrive until after the holiday.

Overseas Delivery:
Generally overseas deliveries can take between 7 - 11 days to arrive depending upon the country. Use these as a guide as most will fall between that delivery window. However, it is always advisable to order in plenty of time for overseas deliveries being shipped from the UK - just in case.

Standard Delivery (First Class Recorded):
For most United Kingdom orders over the value of £15.00 shipping will be by 'Royal Mail First Class Recorded Delivery' at our discretion.

Order Value UK Shipping 
£1.00 - £30.00 £2.95
£31.00 - £40.00 £3.95
£41.00 - £60.00 £4.95
£61.00+ £5.95
   
UK Next Day £8.50


Please note that bulky or heavy items may have their own shipping charge that differ from the model above. Sometimes it may also be necessary for specific items to be shipped with a carrier in which case an increased shipping charge will be displayed in your shopping cart in case you do not want to proceed with the order.

Standard Delivery (Overseas):
Deliveries outside of the United Kingdom will be charged at the standard £11.95 per order but may incur additional charges to cover postage for heavier items. You will be notified prior to shipment if there is going to be any further charges for shipping and have the right to cancel your order.



Delivery Notes
Whilst we try to ensure that all items advertised are in stock and delivered within 3 to 5 working days of order placement, on rare occasions the physical stock may not tally up with our online stock. In such rare circumstances we will notify the customer straight away of any potential delay in shipping.

 

Service Committment
We aim to be efficient and customer focused in our dealings and want our customers to shop with us again which is why customer service is taken seriously at 'Go Planet Go'. If you have a problem with our service - contact us and we will immediately attempt to rectify the matter without any delay. At Go Planet Go, we won't 'take your money and run', we want our customers to be completely happy with our service.