Sales: 01276 471414

Returns Policy

We offer a MASSIVE 30 DAY 100% no quibble money back guarantee on our products.
 

If you don't like them then send them back to us 'unused with all the original packaging in the same condition received' and we will refund your purchase immediately without any questions.

Please note that unless the product is faulty, any postage paid by you to ship the product back will not be refunded.

To return a product for whatever reason then follow these steps:

Send an email from our contact page with your order number in the message
Send back your order to the following address and write a note on the original invoice as to why the product(s) are being returned

Returns Address:
'Go Planet Go'
PO BOX 1096
Windlesham
Surrey
GU20 6WU
United Kingdom

If a product turns out to be faulty then we must be notified within 30 days from receipt of your order or we will not be obliged to replace them.

It is advisable that 'Royal Mail Recorded Delivery' NOT 'Next Day' should be used to return goods. Return carriage costs are the customers responsibility. The exception to this is if a product is deemed faulty after we have evaluated it after receiving the returned item.