Sales: 01276 471414

Terms and Conditions

Every care has been taken in with the preparation of the website pages and their content but 'Blue Planet Web Ltd' (trading as 'Go Planet Go') cannot be held responsible for the accuracy of the information, or any consequence arising from inaccuracy. This information is provided and must be understood for those who wish to make use of our website.

Privacy Policy:
We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act. Website cookies are used to remember your login and choices when using the site.

The only customer information gathered is those details that are necessary for processing customer orders and is only the information provided by the customer when purchasing.

Your information is not passed to any third-party and will not be done so unless it is neccessary to divulge it to authorities of the law that legally request it. In the unlikely event that there is ever a need to pass your information to a third party, you will be contacted so that we can explain this.

Delivery:
Standard Delivery Post & Packaging is applied to all orders, details of which can be found on our
delivery page. Standard Royal Mail delivery is applied to orders which usually take between 1 or 2 days but can occasionally be 2 to 5 days. Nearly every order is dispatched within 24 hours from our business premises and 99% of orders received before 2:00pm Mon - Fri are dispatched the same day.


'Recorded Delivery' or 'Signed For' deliveries will be posted at our discretion.

Please note that, as with any mail order company, delivery is out of our hands once Royal Mail has taken responsibility for the package and they do not officially acknowledge a lost item until 15 days have expired. But please contact us initially so that we can check if the item has tracking or not.

* Our standard delivery service applies to the majority of the UK mainland. Remote parts of the UK and any delivery that involves a sea crossing may be subject to further charges and we will always advise you of this in advance of accepting your order.

In the event that Royal Mail or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.

Delays:
Where delays have been caused by events outside of our control, we cannot accept any liability for any delays, losses or problems caused.

Complaints:
If any customer has a complaint then it should be made known to us using our contact form. Once this has been received you will receive a confirmation that it has been received and we will deal with the issue with great urgency.

Text and Copy:
All text on this website is protected and it is advised that you may not copy any of the content from this site to use elsewhere without prior written permission. All product reviews are owned by us and cannot be reproduced unless permission is sought in the first instance. Generic product copy that we may make use of must be sourced from the end users resources but not this website.

Images:
All product images used on this web site are only representative of goods on offer. Actual goods may not be exactly the same colour, design or packaging.

Statutory Rights:
Your statutory rights are not affected by any of the above.